High Latency due to Amazon Web Services US-EAST-1

Incident Report for Teckst

Resolved

This incident has been resolved.

Posted Dec 07, 2021 - 22:12 EST

Monitoring

AWS has fixed the majority of components. We are actively monitoring the status.
Messaging flow has been restored.

Posted Dec 07, 2021 - 21:07 EST

Identified

AWS is currently facing Increased API error rates over its US-EAST-1
We will provide updates as they become available.

Teckst may face issues when creating new conversations.
Inbound and outbound messages may be delayed.

Posted Dec 07, 2021 - 12:24 EST

This incident affected: teckstCRM, CRM Integrations, TeckstAPI, and Amazon Web Services.