Core Ticket Updates Not Reflected in UI

Incident Report for Teckst

Resolved

From approximately 4:00 AM Eastern, any updates to tickets regarding status, priority, or assigned agent via the Teckst Core product would not have been reflected in the UI in real-time. Updates to tickets were stored in the database. This issue was resolved at approximately 9:45 AM Eastern this morning.

Posted May 09, 2019 - 10:03 EDT

This incident affected: teckstCRM.