Toll-free / VOIP Texting Provider Experiencing Message Latency

Incident Report for Teckst

Resolved

The issue resulting in Message Delays impacting MO has been resolved.

Posted Feb 07, 2019 - 13:05 EST

Monitoring

Our carrier's operations team indicates that they have mitigated the issue resulting in Message Delays impacting MO, and that Message performance has returned to expected levels.

Posted Feb 07, 2019 - 12:41 EST

Identified

Our carrier has identified the issue that is currently affecting MO message functionality for customers. Received MO messages have started processing again, and they indicate that the delays should begin to decrease, however delays are still expected while the queue is being reduced.

Posted Feb 07, 2019 - 11:30 EST

Investigating

At this time, our Toll-free / VOIP Texting Provider is experiencing latency with MO messages. We have notified them regarding this issue and are awaiting a response. We will provide updates as they become available.

Posted Feb 07, 2019 - 10:07 EST

This incident affected: SMS Carriers.