Toll-free / VOIP Texting Provider Experiencing Message Latency

Incident Report for Teckst

Resolved

This issue is resolved by our provider. The message flow should return to normal.

Posted Jul 31, 2019 - 15:56 EDT

Identified

Toll-free / VOIP texting providers operation engineers have identified this issue. A fix is currently being implemented.

Posted Jul 31, 2019 - 14:00 EDT

Update

VOIP/Toll free partner engineers have identified the issue as an unhealthy backend node in their cluster, and are currently implementing a fix for this.

Posted Jul 31, 2019 - 13:58 EDT

Investigating

At this time our Toll-free / VOIP texting provider is experiencing message latency. We have reached out to our provider for more information and will update the status accordingly.

Posted Jul 31, 2019 - 13:57 EDT

This incident affected: SMS Carriers.